Final sales are final, no returns or exchanges accepted. Gift cards are final sale and have an expiration date of 3 months. Sales in store are not valid online and viceversa.

To request an exchange or return, please send an email to gaviotaswimwearclub@gmail.com with the subject line ‘Exchange Request’ or ‘Return Request,’

depending on your case. Be sure to send the desired items for exchange within 3 days of receiving your order. In your email, please include the following details:

Full name*
Email address*
Date of purchase*
Order number*
Reason for exchange or return*

All returns or exchanges must be requested within 3 days after merchandise is received and returned within 7 days. Items returned outside of their respective period will not
be accepted. The customer must send the desired items to return or exchange to the following address using the preferred carrier, fully paid. Unpaid shipments will not be accepted.

RETURN ADDRESS:

SHOWROOM: Cuarta Casa, Ave. El Morao, Calle Carúpano, Qta. Hilmar.

Items must be in original condition (including tags) and must not have been worn, altered, or washed. The articles must not have been used in photo shoots,
Instagram posts, in any social network, commercially or for personal gain. All packaging sent with your order must be returned in perfect condition.

Once the items are received in our showroom, our team will process the return or exchange within 1-5 business days and reserves the right to accept or
reject if the items do not meet the above requirements. If these do not meet the requirements, the customer will be informed by email and the items will be returned.

Once processed, you will receive a confirmation email and the voucher to use on future purchases with a maximum use period of 30 calendar days, effective from the day the voucher is approved and sent. This voucher must be used on products available during that period with no exceptions.